Verzendbeleid

Delivery and shipping within The Netherlands
There are no shipping fees within The Netherlands (Carribean, overseas not included).

Delivery and shipping outside The Netherlands
These differ per country and are calculated afterwards. As soon as you order, you automatically agree to the post-calculated shipping costs. Because the artworks may be packaged in a custom and exclusive way, there are no fixed rates. You will be informed about the costs as soon as you have placed your order.

Timelines
Delivery is usually by PostNL within the Netherlands and UPS, TNT, or DHL, UPS and Fedex for international shipping. Your order is usually dispatched within 14 working days. But it may take up to 3 weeks to arrive at your address. Note that international customs charges are the buyers’ responsibility.

Damage
If you see any damage when your package is being delivered, you can either refuse the shipment as [damaged – return to sender] or you can have the delivery company mark the tracking as [received damaged, subject to further inspection]. Please file the claim immediately! You also must keep all boxes and packing material. When you call you will need the tracking number of your box, a description of the damage, and its value). Take pictures of the damaged package and send them to us via sales@justavanheertum.com with the info of your actions on it.

Additional Surcharge
If you would like to have the artwork within a specific time please contact us for options. A priority surcharge may be applied.