Terugbetalingsbeleid

Returns and cancellations – customized and commissioned items
Under your contract with Justa van Heertum, the supply of goods (your artwork) is made specifically to meet your specifications and therefore your order cannot be canceled after it has been ordered.

In the highly unlikely event, your commission does not match your specification or you believe there may be issues with the quality of the product, we will endeavor to resolve the situation to your satisfaction as quickly as possible. Please contact us to explain your specific queries and agree on a course of action.

Returns and cancellations – non-customized and non-commissioned items
If you wish to return any non-commissioned items purchased from Justa van Heertum they must be returned within 14 days of receipt for a refund. Items must be in their original state. You are responsible for ensuring the item is returned to Justa van Heertum in its original state and without any damage. Delivery charges are not refunded. Justa van Heertum will refund the cost of the item in full, however, please note that if you paid for the item using PayPal or your credit card services, PayPal and your credit card services may charge you for the return of funds, and any charge incurred is not covered by Justa van Heertum.

In the unlikely event, there is an issue with the quality of the product or it is not the product ordered, we will endeavor to resolve the situation to your satisfaction as quickly as possible. Please contact us to explain your specific queries and agree on a course of action.